Post by account_disabled on Dec 13, 2023 6:46:09 GMT
You may often find yourself having to tell your customers something they don’t want to hear. Maybe, you don’t know the answers to their complex questions. Or, you simply don't have the appropriate level of expertise to handle the problem at hand. Whatever it is, it often causes you to panic. It's easy to get panicked and quickly say I'm not sure . or Sorry, I'm new here. These responses have negative connotations and may leave customers wondering why someone supposedly dedicated to support would do this. They don't seem to have answers. However, wording is key.
Turn these phrases around and say, I'm not sure of the answer, but I'll find the Phone Number List answer now and get back to you right away. OR I will check with my colleagues on the best way to resolve this issue. You're basically saying the same thing, but the phrases come across as more professional, positive, and less customer-focused. If you're not sure how to respond, get help. Finally, if you truly don’t know how to answer a customer’s question or solve their problem, don’t feel like the weight of the problem falls on your shoulders. You join a team for a reason. Customer support is rooted in collaboration, so take advantage of the opportunity. If you're telling a customer I don't know, but I'll find out, then you should actually find out.
It’s okay not to have all the answers, but it’s definitely not okay to find them. The best employees know when to ask for help, which helps them learn and grow better. How to Show You Care by Going Above and Beyond with Customer Service Clint Fontanella Updated: dd One of the best ways to be loyal to your business. As customer reviews and word-of-mouth become increasingly popular, great customer service is one way to grow your business by attracting new customers. Conversely, if your service is not up to par, this can result in losing new customers.
Turn these phrases around and say, I'm not sure of the answer, but I'll find the Phone Number List answer now and get back to you right away. OR I will check with my colleagues on the best way to resolve this issue. You're basically saying the same thing, but the phrases come across as more professional, positive, and less customer-focused. If you're not sure how to respond, get help. Finally, if you truly don’t know how to answer a customer’s question or solve their problem, don’t feel like the weight of the problem falls on your shoulders. You join a team for a reason. Customer support is rooted in collaboration, so take advantage of the opportunity. If you're telling a customer I don't know, but I'll find out, then you should actually find out.
It’s okay not to have all the answers, but it’s definitely not okay to find them. The best employees know when to ask for help, which helps them learn and grow better. How to Show You Care by Going Above and Beyond with Customer Service Clint Fontanella Updated: dd One of the best ways to be loyal to your business. As customer reviews and word-of-mouth become increasingly popular, great customer service is one way to grow your business by attracting new customers. Conversely, if your service is not up to par, this can result in losing new customers.